Privacy Policy - Skillsha IT Training & Placement Institute

Who We Are

Our website address is: https://skillsha.in

Skillsha is an online IT training institute based in Ghaziabad, India, offering training and placement assistance to learners across India.

What Information We Collect

When you engage with our website, enroll in a course, or fill out a form, we may collect the following information:

Full name
Email address
Contact number
City and state
Course selection
Payment details (processed via a secure payment gateway)
IP address and browser data (for analytics and security)

How We Use Your Information

Your personal data is used for the following purposes:

To register you in our courses
To process payments securely
To offer customer and technical support
To send course updates, class reminders, and promotional offers (only with your consent)
To enhance user experience via analytics tools (e.g., Google Analytics)

We do not sell or rent your personal data to any third party.

Payment & Data Security

All online payments made on Skillsha are securely processed through third-party gateways like Razorpay, which comply with PCI-DSS standards. Skillsha does not store any sensitive card or payment data on our servers.

Please refer to Razorpay's privacy terms at https://razorpay.com.

Consent

By providing us with your personal information for completing a course registration or payment, you consent to our collecting and using it for that purpose.

If we request your information for secondary purposes (e.g., email marketing), we will explicitly ask for your permission.

You may withdraw your consent at any time by writing to us at support@skillsha.com.

Communication

We may contact you via:

Email
SMS
WhatsApp
Phone call

This communication may include course updates, payment reminders, feedback forms, or promotional offers. You can opt out at any time.

Refund Policy

We understand that learning needs flexibility. Our refund policy is clearly outlined below:

If a student discontinues training before completing 50% of the course, they are eligible for a 50% refund of the course fee.
If more than 50% of the course is completed, no refund will be processed.
Refunds will be processed within 7–10 working days after approval.
All refund requests must be made in writing via email to: support@skillsha.com
Payment gateway charges and applicable taxes are non-refundable.

Note: Refund eligibility is determined based on class attendance records, session logs, and LMS access data.

Third-Party Services

We may use third-party services for:

Payment processing (e.g., Razorpay)
Email delivery (e.g., Mailchimp)
Analytics and traffic tracking (e.g., Google Analytics)

These third parties have their own privacy policies. We recommend you review them separately.

Data Retention

We retain your personal information as long as:

You are an active user/student
Required by law
Needed to resolve disputes, support audit requirements, or enforce agreements

Once no longer required, your data is securely deleted or anonymized.

Cookies

Our website uses cookies to enhance your browsing experience. You can manage or block cookies through your browser settings.

Cookies help us:

Remember user preferences
Improve performance and functionality
Track website performance for internal insights

Age of Consent

By using this website, you confirm that:

You are at least 18 years of age, or
You have parental or guardian consent if under 18

Disclosure

We may disclose your personal data:

If required by law or legal authorities
If you violate our Terms of Service
To protect our legal rights or respond to legal processes

External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their policies before sharing personal data.

Data Security

Skillsha implements industry-standard security practices to safeguard your data. These include:

Secure SSL encryption
Access controls on servers
Regular backups and audits

However, no digital platform is 100% secure. Use of our site is at your own risk.

Changes to This Policy

We reserve the right to modify this policy at any time. Updates will be posted on this page, and significant changes will be notified via email or our platform.

Please review this page regularly to stay informed.